Terms & Conditions
Please read carefully before confirming your reservation.
Booking & Confirmation
A reservation is considered confirmed upon receipt of a signed copy of the "Booking Confirmation" and payment of the required deposit. A booking confirmation will be issued after the deposit is received and the accompanying terms have been accepted by the customer.
Conditions and clarifications regarding the fulfilment, modification, or cancellation of a booking will be attached to the price proposal.
Pricing & Payment
All prices are quoted in New Israeli Shekels (₪) inclusive of VAT, or in US Dollars ($) (USD prices do not include VAT), as specified in your proposal, and are valid at the time of booking. Prices may be subject to change due to currency fluctuations, hotel rate updates, or supplier changes prior to confirmation.
A deposit is required to confirm a reservation. The remaining balance is due as specified in the price proposal. Any change to the payment schedule requested by the customer must be coordinated in advance with Goren Tours and approved in writing — failure to do so may result in cancellation of the booking.
Accepted payment methods: bank transfer, credit card, or as otherwise agreed in writing with Goren Tours — Boutique Family Tourism. Credit card processing is handled directly by the hotels.
Service Fee
A non-refundable service fee applies to all confirmed bookings. The service fee is a small component of the overall holiday cost — it is charged for the planning and work invested in building your trip, and is included in the price quoted to you.
The service fee is non-refundable under any cancellation scenario, including force majeure.
Cancellation Policy
Cancellations must be submitted in writing to Goren Tours via email or WhatsApp. The applicable terms depend on the date of cancellation relative to the travel date, and will be specified in the price proposal.
Goren Tours reserves the right to modify cancellation terms for specific programs or hotel contracts. Any such changes will be clearly stated in your booking confirmation.
Changes to Your Booking
If you wish to change your travel dates, room type, or group size, please notify us as early as possible. We will do our best to accommodate the change — flexibility depends on the hotel's availability and overall occupancy. We will always do everything we can to ensure our customers' satisfaction.
Change requests submitted close to the travel date may incur additional costs for the customer.
Force Majeure
In cases of force majeure — including war, political instability, natural disasters, pandemics, government travel restrictions, or other circumstances beyond our control — Goren Tours will contact the customer immediately and work together to find the best possible solution.
In the event of a cancellation due to force majeure, war, lockdown, or any similar extraordinary event, in addition to the service fee, any credit card refund processing fees will be charged to the customer.
Goren Tours is not liable for any additional costs incurred by the customer as a result of force majeure, including flights, visas, or personal expenses.
What Is Included
Your booking confirmation will specify exactly what is included in your program. Unless explicitly stated otherwise, the following are typically included in our holiday packages: accommodation, all meals (including private meals as specified), local transportation during the program, guided tours, children's activities, and evening entertainment.
Flights, travel insurance, visa fees, personal expenses, and gratuities are not included unless explicitly stated otherwise.
Flights & International Transportation
Goren Tours does not arrange or book flights. Customers are responsible for booking their own flights and international transportation to and from the destination. Goren Tours is not responsible for any flight-related issues, including delays, cancellations, or missed connections.
Managing Expectations
Hotels are selected by Goren Tours based on quality, service standards, and suitability for the guests we serve. For extended family bookings — whether for a holiday, event, or special occasion — we conduct a thorough expectations-alignment process to fully understand your needs, requests, and any limitations. This ensures that arrival at the hotel is a seamless part of a positive experience, and that the holiday or event becomes part of a bank of happy memories you can build on.
Standard hotel check-in is from 3:00 PM and check-out is by 12:00 noon. Early check-in or late check-out is subject to availability and may incur additional charges.
On exclusive programs where Goren Tours occupies the entire hotel, the full program and daily schedule is managed by Goren Tours. On non-exclusive programs, the hotel's own activities and services apply.
Kashrut & Religious Standards
The kashrut standard for our exclusive holiday programs is Glatt Mehadrin under rabbinical supervision. For families observing a stricter standard of kashrut, we will investigate and do our best to provide a solution — we have experience in this area and have found arrangements in the past through transparent communication with hotel management and their teams.
Any kashrut requirements beyond what is specified in the program must be communicated at the time of initial enquiry. Passover programs are strictly without kitniyot.
Accessibility
Customers with mobility challenges or special accessibility needs are asked to notify Goren Tours at the time of booking. We will ensure that accommodation and dining areas are as accessible as possible. Goren Tours cannot guarantee full accessibility for all activities and excursions.
Limitation of Liability
Goren Tours acts as an organizer and coordinator of travel services provided by third-party suppliers, including hotels, transportation companies, and activity providers. Goren Tours is not liable for any loss, injury, damage, or inconvenience caused by the actions or omissions of third-party suppliers.
Goren Tours' total liability to any customer shall not exceed the total amount paid by that customer for the relevant booking.
Information & Pricing Accuracy
Goren Tours makes every effort to ensure that all prices and information published on our website and in our materials are accurate. In the event of an error, Goren Tours reserves the right to correct the price and notify the customer before the booking is confirmed. The customer may choose to proceed at the corrected price or receive a full refund.
Governing Law
These terms and conditions are governed by the laws of the State of Israel. Any dispute arising from a booking with Goren Tours shall be subject to the exclusive jurisdiction of the courts of Israel.